The Department of Health is seeking Chinese participants to provide feedback about the Victorian Healthcare Experience Survey. Participants will be provided with a $60 gift card for their time (one hour).

Please express your interest here: https://forms.office.com/r/VPgZByXZN8

Thank you for your support.

维多利亚州卫生部寻求华人参与者就“维多利亚州医疗保健服务体验(VHES)调查“提供反馈,以改进服务。参与者将获得$60的礼品卷作为报酬(时间约1小时)。

有意者请点击: https://forms.office.com/r/VPgZByXZN8

感谢您的支持。

About the Project

After people leave hospital, they might be sent the Victorian Healthcare Experience (VHES) Survey. This survey is about how they experienced care in the hospital.  The survey results help health services (hospitals) understand what they are doing well, what they are not doing well and what needs to be improved to care for patients. 

Even though the survey has been translated into 23 different languages, people who speak a language other than English are less likely to complete the survey than English speakers. This means that hospitals have less knowledge about what to do to improve their service for people from different cultures who speak a language other than English.

The purpose of the Engagement of culturally diverse populations in the Victorian Healthcare Experience Survey Project is find ways to increase participation in the VHES from people who speak a language other than English.

The Victorian Agency for Health Information (VAHI), who are part of the Victorian Department of Health, manage the VHES program.  VAHI have partnered with the Social Research Centre (SRC) to undertake this project. 

Information about Participating in a Consultation

Participation in this project involves a one-hour online discussion with a researcher from the Social Research Centre. The discussion will either be on your own or with a small group of other people who speak the same language as you, and possibly the same gender and age range.  

There are no right or wrong answers. Topics to be discussed:

·           If you have any experience providing feedback to health care services

·           Why people like you might not give feedback or complete surveys

·           Ways to increase participation in in the survey for people who speak a language other than English.

Participation in the consultation is completely voluntary. Your participation will be confidential.

Ref: https://vahi.vic.gov.au/ourwork/datasets/patient-experience-and-outcomes-data

项目简

在人们出院后,他们可能会收到维多利亚州医疗保健服务体验(VHES)调查。这项调查旨在了解他们在医院的医护体验。调查结果将有助于卫生服务机构(医院)了解他们在哪些方面做得好,哪些方面做得不好,以及在护理患者方面需要哪些改进。尽管这项调查已经被翻译成23种不同的语言,但与英语为母语的人相比,说其他语种的人参与调查的几率要低。这就意味着医院比较不了解如何改善对来自不同文化的非英语母语者的服务。调动不同文化背景的人群参与维多利亚州医疗保健服务体验调查项目的目的——是找到各种方法提高英语非母语者对于VHES的参与度。该项目由维多利亚州卫生部(简称卫生部)下属的维多利亚州卫生信息局(Victorian Agency for Health Information ,简称VAHI)负责管理,由VAHI与社会研究中心(Social Research Centre,简称SRC)一起合作进行。

有关参与咨询的信

参与这个项目需要与社会研究中心的一位研究员进行一小时的在线讨论。讨论可以与您单独进行,也可以与一小群和您说相同的语言、可能是相同性别和年龄范围的人进行。答案没有对错之分。讨论话题包括:

• 您是否有向医疗保健服务机构提供反馈意见的经验

• 和您类似背景的人可能不提供反馈或完成调查的原因

• 提高英语非母语者对调查的参与度的方法

参与咨询是完全出于自愿的。你的参与将是保密的。